Course Description

Course Duration: 22,23 Nov 2023

• 2 Days.
• 12 Training Hours.

Course fees as per EiTESAL fund policy
Company Category	Fund %	Course Fees
Large "A"	40%	EGP  2025
Medium "B"	50%	EGP 1688
Small "C"	60%	EGP  1350
Ultra Small "D"	70%	EGP 1013
Non-member		EGP  3375

Workshop Outline
Introduction

• Icebreakers.
• Learning expectations.
• Workshop objectives.

Module One: Introduction to Communication

• Overview of Communication.
• Model of Communication.
• Communication Channels: verbal (face-to-face & telephone) & written (emails & reports).
• Organizational Communication.
• Barriers to Effective Communication.
• Types of Communication Act.
• Case Study.

Module Two: Intrapersonal Communication

• Self-Awareness – Your Johari Window.
• Perception in Communication.
• Group exercises.

Module Three: INTERPERSONAL Communication

• Verbal Communication.
• Non-verbal Communication.
• Listening in Communication.
• Self-assessment to identify listening style.
• Building Rapport.
• Role plays to practice active listening skills.
• Developing Empathy Skills.
• Giving & Receiving Feedback.
• Roleplays.
• Techniques for Giving Constructive Criticism.
• Assertiveness in Interpersonal Communication.
• Roleplays.

Module Four: People Styles at Work

• Self-assessment to Identify Personal Style.
• Identifying Characteristics of the 4 Basic Behavioral Styles.
• Techniques to Adapt to Each Style.
• Role plays to practice dealing with different styles.

Module five: Personality Styles with DISC
TOP 10 TIPS FOR EFFECTIVE COMMUNICATION.